Straight to the point
Arrow Mercantile Delivers Results
Not Excuses
About us
About Arrow Mercantile
Arrow Mercantile is a national provider of process serving, field calls, and skip tracing. We operate at the pointy end of the legal, financial, and recovery industries — where time is tight, people are evasive, and resolution matters.
Our team works quietly but relentlessly behind the scenes for liquidators, law firms, government bodies, and finance professionals across Australia. Whether we’re tracking down someone who doesn’t want to be found, making first contact on sensitive matters, or serving critical documents in the right place at the right time — we bring professionalism, discretion, and results.
We’re not a courier. We’re not a call centre.
What We Stand For
Precision
We don’t just act fast — we act right. Every task is approached with care, clarity, and an eye for compliance. We follow due process to the letter.
Persistence
We’re skilled at working with limited information and pressing deadlines. No address? No phone number? No problem. If they’re out there, we’ll find them.
People-First
Behind every case is a real person. Whether it's a difficult conversation or a doorstep visit, we handle it with respect and professionalism — because how you engage matters as much as the result.
Our services
We don’t just deliver paperwork — we deliver peace of mind
Arrow Mercantile offers a suite of professional services across process serving, field calls and skip tracing. We work with law firms, liquidators, financial institutions, and government bodies to bring clarity, closure, and compliance — even in complex or time-sensitive situations.
Process Serving
- Same-day and priority serves available
- Real-time updates
- Affidavit and field report preparation
- Service of court documents, subpoenas, family law matters, statutory demands, and more
Why it matters: A late or improperly served document can derail an entire case. We make sure that never happens.
Skip Tracing
- Access to comprehensive national databases
- Experienced investigators trained in digital and on-the-ground research
- Experience in working deceased estates matters
Why it matters: Time is money. We help you avoid dead ends and get the right information fast — ethically and accurately.
Field Calls
We bring the human element back into the process.
- Conducted with respect, discretion, and professionalism
- Ideal for early engagement, pre-legal recovery, deceased estate matters, and tenancy situations
- Detailed field reports with insights, photos, and contact outcomes
Why it matters: A respectful face-to-face call can shift a conversation, recover a relationship, or reveal what’s really going on. We give you facts — not assumptions.
No two matters are the same — and we don’t treat them that way.
Custom Solutions & National Reach
We work closely with you to design the right approach, whether it’s a single case or high-volume national engagement. With experienced agents in every state and territory, we offer speed, local knowledge, and national consistency
Why Choose US
Why Clients Choose Arrow Mercantile
Experience
Over a decade of proven results — trusted by professionals nationwide.
Communication
Transparent communication & fast turnaround times
Professionalism
Professional, respectful engagement with every contact
Trust
A trusted extension of your legal or financial team
Areas We Cover
Arrow Mercantile operates nationally — from capital cities to remote townships.
Our network of experienced agents spans every state and territory in Australia, ensuring consistent, timely, and compliant service delivery no matter where your matter is based. Whether it’s a same-day serve in Melbourne or a rural Queensland, we’ve got it covered
New South Wales
From metro Sydney to the Far West, we cover:
- Sydney
- Parramatta
- Penrith
- Newcastle
- Wollongong
- Central Coast
- Coffs Harbour
- Port Macquarie
- Tamworth
- Bathurst
- Dubbo
- Albury
- Wagga Wagga
- Surrounding regions
Victoria
Full statewide coverage including:
- Melbourne
- Geelong
- Ballarat
- Bendigo
- Shepparton
- Mildura
- Wangaratta
- Traralgon
- Wodonga
- Broader Gippsland and Hume regions
Queensland
Extensive reach across the metro, coastal, and outback regions:
- Brisbane
- Gold Coast
- Sunshine Coast
- Toowoomba
- Cairns
- Townsville
- Mackay
- Rockhampton
- Bundaberg
- Gladstone
- Mount Isa
- Hervey Bay
- All points in between
Western Australia
From the capital to the Pilbara, we cover:
- Perth
- Fremantle
- Mandurah
- Joondalup
- Bunbury
- Geraldton
- Kalgoorlie
- Albany
- Broome
- Karratha
- Port Hedland
South Australia
Our South Australian presence includes:
- Adelaide
- Mount Gambier
- Whyalla
- Port Augusta
- Port Lincoln
- Murray Bridge
- Victor Harbor
Tasmania
Statewide services across both the north and south:
- Hobart
- Launceston
- Devonport
- Burnie
- Surrounding regions
Australian Capital Territory
Full coverage of:
- Canberra
- Belconnen
- Woden Valley
- Gungahlin
- Tuggeranong
- All surrounding suburbs
Australian Capital Territory
Northern reach includes:
- Darwin
- Palmerston
- Alice Springs
- Katherine
- Tennant Creek
National Capability. Local Knowledge.
No matter where your files are located, Arrow Mercantile delivers consistent results — backed by local insights and national coordination.
Need help in a specific region?
Get in touch and we’ll connect you to the right person for the job.
Let’s talk. We’re ready when you are.
Contact Us
Whether you’re following up on a file, exploring a new partnership, or need a fast turnaround on urgent matters — we’re here to help. Arrow Mercantile operates nationally, with a responsive support team and experienced agents across every state and territory.
Reach out using the details below, or send us a message via the contact form — we’ll get back to you promptly.
- 1300 365 617
- admin@arrowmercantile.com.au
-
Arrow Mercantile Group
PO Box 602
Greensborough VIC 3088